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Welcome to Taoxichuan online

We are excited to offer a platform for artists and creators to showcase their unique, handmade products to a global audience. As a seller on Tao Xichuan, you will have access to a community of like-minded individuals who share your passion for craftsmanship and creativity.

Have a Question?

Monday - Friday: 09:00 - 18:30 299#, Chao Yang Road, Jingdezhen, Jiang Xi Province +86 17779804590 0798-8437028 jackie.duan2015@gmail.com

Buyer FAQ

Discover Taocihuan, Mightly be the biggest marketplace of handcrafted ceramic art in the world . It’s an online heaven where exquisite treasures from the heart of China’s porcelain capital are brought to the world. Explore a captivating collection of porcelain vases, tea sets, sculptures, and more. Taocihuan connects global art lovers with the timeless beauty and skilled craftsmanship of Jingdezhen’s ceramics. Immerse yourself in the artistry and heritage from the comfort of your own home. Welcome to Taocihuan, where the magic of Jingdezhen’s ceramics awaits.

We get similar types of questions so we created lists of some of the more common ones with the answers of course! If you are planning to buy or have bought from us at Taoxichuan, this one is for you. And if you have a question and neither of the above apply please feel free to drop us at info@taoxichuancraftsmen.com 

Who are the founders of TaoxiChuanCraftsmen?

The founders of TaoxiChuanCraftsmen are Jackie.duan . I established this website  to celebrate the rich heritage of craftsmanship and connect artisans with a wider audience. You can read more about TaoxiChuanCraftsmen’s story here.

What inspired the creation of TaoxiChuanCraftsmen?

The founders were inspired by the desire to preserve traditional craftsmanship and create opportunities for artisans to thrive in a modern marketplace. They recognized the value and beauty of handmade products and wanted to share them with the world.

What does TaoxiChuanCraftsmen mean?

TaoxiChuanCraftsmen is a combination of words with symbolic meanings. “Tao” represents the concept of craftsmanship and skilled ceramic , while “Chuan” and ‘chuan’ signifies the transmission and continuity of mountain and water .

Does TaoxiChuanCraftsmen offer free shipping?

TaoxiChuanCraftsmen offers free shipping on orders over USD 140.

Why have I got more than one shipping cost at checkout?

TaoxiChuanCraftsmen is a marketplace that features products from various craftsmen. If you have items from multiple sellers in your shopping cart, they may be shipped from different locations, resulting in separate shipping costs.

Why have I only received one/some of the products I ordered?

Since TaoxiChuanCraftsmen partners with different craftsmen, each with their own production and dispatch times, you may receive products separately. If you have any concerns about specific items, please contact us, and we will assist you.

What delivery times should I expect?

At TaoxiChuanCraftsmen, we prioritize the craftsmanship and attention to detail that artisans put into their products. As a result, delivery times may vary. Each product page provides individual delivery time information, allowing you to plan accordingly.

Why have I only received one/some of the products I ordered?

Since TaoxiChuanCraftsmen partners with different craftsmen, each with their own production and dispatch times, you may receive products separately. If you have any concerns about specific items, please contact us, and we will assist you.

Are there any discounts or promotions available?

TaoxiChuanCraftsmen occasionally offers discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media. We often introduce special promotions during holidays and other significant events.

Can I return or exchange a product?

TaoxiChuanCraftsmen has a return and exchange policy. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving the product. Note that certain items may be excluded from returns or exchanges due to customization or other factors. For detailed information, refer to our Returns and Exchanges page on our website.

How do I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing info@taoxichuancraftsmen.com. We strive to respond to all inquiries promptly, typically within 24-48 hours.

Do you ship internationally?

Yes, TaoxiChuanCraftsmen offers international shipping to various countries. During the checkout process, you can select your country for shipping. Additional fees and customs duties may apply to international orders, which are the responsibility of the buyer. Delivery times for international orders may vary based on the destination.

Is my personal information secure?

At TaoxiChuanCraftsmen, we prioritize the security and privacy of your personal information. We have implemented robust measures to protect your data and maintain strict confidentiality. Our online transactions utilize secure encryption technology, and we adhere to industry best practices. For more details, please refer to our Privacy Policy.

Is there a loyalty program or rewards system?

Currently, TaoxiChuanCraftsmen does not have a specific loyalty program or rewards system in place. However, we continuously explore ways to enhance the customer experience. Stay connected with us through our newsletter and social media channels to receive updates on any new initiatives or promotions.

Can I track my order?

Yes, once your order is confirmed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.